Returns Policy
As our items are made to order we unfortunately cannot accept returns based on change of mind. We will however meet our obligations under the Consumers Guarantees Act if for any reason the item is faulty. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please ensure you have checked our size guide to choose the best fit possible and returns based on incorrect sizing where it is on your behalf and not a fault will not be accepted.
Shipping:
To return your product, you should mail your product to:
Ma and Fraf
6 Kaurilands Road
Titirangi
Auckland
New Zealand 0604
We recommend using a tracked service you courier your item back to us as in the event the parcel does not arrive we will not be able to process your return. If the item is faulty or we are in the wrong in any way, we will cover the cost of return shipping. However if you are returning to swap an item because you've chosen the wrong size or just changed your mind, you will need to cover the cost of return shipping to get it back to us.
Should you have any questions or concerns about the information detailed in our returns policy please feel free to get in touch via our contact page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please ensure you have checked our size guide to choose the best fit possible and returns based on incorrect sizing where it is on your behalf and not a fault will not be accepted.
Shipping:
To return your product, you should mail your product to:
Ma and Fraf
6 Kaurilands Road
Titirangi
Auckland
New Zealand 0604
We recommend using a tracked service you courier your item back to us as in the event the parcel does not arrive we will not be able to process your return. If the item is faulty or we are in the wrong in any way, we will cover the cost of return shipping. However if you are returning to swap an item because you've chosen the wrong size or just changed your mind, you will need to cover the cost of return shipping to get it back to us.
Should you have any questions or concerns about the information detailed in our returns policy please feel free to get in touch via our contact page.